Gym Operations Leader: Member Experience & Team Coach

EōS Fitness; Riverview (FL); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Employee referral program

Competitive pay plus vacation, holiday, and sick pay

Group Health, dental, vision benefits

401(k) + Company matching

Job summary

EōS Fitness in Riverview, Florida, is seeking an Operations Manager to lead and coach the Service team, ensuring an exceptional member experience. This role includes hiring, training, and supervising staff while maintaining high-quality customer service and facility standards.

The ideal candidate has 2–3 years of operations management experience, strong communication skills, and a passion for fitness. Competitive pay and benefits are offered, along with a collaborative team environment.

Qualifications

• 2–3 years of operations management experience.
• Strong communication skills for interacting with employees and management.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills.
• Strong detail orientation and organizational skills.

Responsibilities

• Lead, coach, and train the Service team for an elevated member experience.
• Hiring, training, scheduling, and supervising staff members.
• Ensuring high-quality customer service by addressing member concerns.
• Supervising the maintenance and cleanliness of the facility.
• Monitor and order inventory of fitness equipment and supplies.

Skills

Operations management experience

Strong communication skills

Customer service experience

Relationship building skills

Detail-oriented

Job description

EōS Fitness in Riverview, Florida, is seeking an Operations Manager to lead and coach the Service team, ensuring an exceptional member experience. This role includes hiring, training, and supervising staff while maintaining high-quality customer service and facility standards.

The ideal candidate has 2–3 years of operations management experience, strong communication skills, and a passion for fitness. Competitive pay and benefits are offered, along with a collaborative team environment.