Club Operations Manager - Member Experience & Growth

Crunch Fitness CR Fitness Holdings, LLC; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Life Insurance & Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training Sessions

Ongoing training and career development opportunities

Job summary

A leading fitness organization in Phoenix is seeking an Operations Manager to enhance member experiences and support daily operations at the club. The ideal candidate will drive member sales, retention, and satisfaction while inspiring staff to achieve business goals. Responsibilities include overseeing member onboarding, coaching staff, organizing events, and maintaining high operational standards. Candidates should possess strong leadership skills, customer service orientation, and experience in fitness or hospitality. The role offers competitive hourly pay and various benefits including insurance and a retirement plan.

Qualifications

• Outgoing personality with strong leadership presence.
• Familiar with member retention strategies.
• Strong communication skills to coach and motivate teams.

Responsibilities

• Deliver a welcoming environment for members and staff.
• Drive sales performance and member integration.
• Support retention through cancel-save processes.
• Coach staff on sales techniques.
• Organize member engagement events.

Skills

Leadership skills

Customer service orientation

Sales techniques

Organizational skills

Communication skills

Job description

A leading fitness organization in Phoenix is seeking an Operations Manager to enhance member experiences and support daily operations at the club. The ideal candidate will drive member sales, retention, and satisfaction while inspiring staff to achieve business goals. Responsibilities include overseeing member onboarding, coaching staff, organizing events, and maintaining high operational standards. Candidates should possess strong leadership skills, customer service orientation, and experience in fitness or hospitality. The role offers competitive hourly pay and various benefits including insurance and a retirement plan.