Member Experience Lead – Growth & Service

LTFMGTCO LTF Club Management Co

MetroWest (FL)

On-site

USD 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and in

401(k) retirement with company match

Training and professional development

Paid sick leave

Job summary

Life Time is seeking a Membership Concierge Leader in Florida to guide the Membership Concierge Team and elevate the guest experience. You will partner with the Club General Manager and coordinate across departments to ensure seamless operations and high member engagement.

The role emphasizes leadership, communication, and a growth mindset as you develop staff, onboard new members, and drive program participation aligned with our premium brand.

Qualifications

This position requires strong written and verbal communication, customer service, service recovery, business planning, and sales.
3+ years of managerial experience.
CPR/AED certification required within 30 days of hire.

Responsibilities

Lead Membership Concierge Team to deliver service excellence and member engagement.
Onboard and certify team members to drive performance.
Manage schedules and zone rotations for optimal efficiency.
Drive member acquisition, retention and connectivity to programs.
Collaborate with Club GM and departments for seamless operations.

Skills

Leadership

Customer service

Sales

Budget goals

Education

High School Diploma or Equivalent

Bachelor's or Associate's degree

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

The role emphasizes leadership, communication, and a growth mindset as you develop staff, onboard new members, and drive program participation aligned with our premium brand.

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