Membership Experience Leader: Concierge & Growth Path

LTFMGTCO LTF Club Management Co

Franklin (VA)

On-site

USD 70,000 - 95,000

Full time

3 days ago

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Job summary

Life Time is seeking a Membership Concierge Leader in the United States to guide the Membership Concierge Team and drive excellence in guest experience and member retention. You will connect all club departments to ensure seamless operations and foster value-based relationships that support members in achieving healthy lifestyles.

The role requires strong leadership, superb communication, and a commitment to professional development, with a view toward advancing into a General Manager position.

Qualifications

Written and verbal communication skills are essential.
Customer service, service recovery and sales experience preferred.
Experience in business planning and managing processes, expense and revenue tracking.

Responsibilities

Participates in Life Time's classes, activities and programming.
Leads in zone with service excellence and member connectivity.
Onboards and certifies team members; provides guidance and feedback.
Manages schedules and zone rotations for optimal performance.
Executes business protocols including member acquisition and retention.

Skills

Leadership

Customer service

Sales

Budgeting / expense tracking

Team building

Communication

Business planning

CRM experience

Education

High School Diploma or Equivalent

Bachelor's or Associate's degree (preferred)

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

The role requires strong leadership, superb communication, and a commitment to professional development, with a view toward advancing into a General Manager position.

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