Member Experience Concierge Leader

Life Time, Inc.; Midtown (TN); On-site; USD 76,000 - 104,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products

401(k) plan with company match

Training and professional development

Paid sick leave

Job summary

Life Time Inc. in Tennessee is seeking a Membership Concierge Leader to guide the Membership Concierge Team and deliver a best-in-class guest experience, connecting members to programs and services that support their healthy way of life goals.

As the right hand to the Club General Manager, you will lead scheduling, onboarding, coaching, member engagement, and cross-department collaboration, with a clear path to advancing into a General Manager role.

Qualifications

• Strong leadership and communication skills.
• 3+ years of managerial experience.
• 3+ years of customer service experience.
• 3+ years of sales experience.
• 3+ years of achieving budget goals.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Lead and develop the Membership Concierge Team to deliver exceptional guest experiences.
• Drive member engagement and retention through programs and services.
• Coordinate with in-center departments to ensure seamless operations.
• Onboard, coach, and provide feedback to team members.
• Meticulously manage schedules and zone rotations for efficiency.

Skills

Leadership

Customer service

Sales

Budget management

Communication

Education

Bachelor’s or Associate’s degree

High School Diploma or Equivalent

Tools

Microsoft Dynamics CRM

Microsoft Office

Job description

Life Time Inc. in Tennessee is seeking a Membership Concierge Leader to guide the Membership Concierge Team and deliver a best-in-class guest experience, connecting members to programs and services that support their healthy way of life goals.

As the right hand to the Club General Manager, you will lead scheduling, onboarding, coaching, member engagement, and cross-department collaboration, with a clear path to advancing into a General Manager role.