Member Experience Lead - Concierge & Growth

Life Time, Inc.; Framingham (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Fully subsidized membership

401(k) retirement savings plan with (1

Training and professional development

Paid sick leave

Job summary

Life Time Inc. in Framingham, MA is seeking a Membership Concierge Leader to guide the Concierge Team and deliver a premier member experience.

You will connect members with programs and services, drive retention, and act as the right hand to the Club General Manager to ensure seamless operations. The ideal candidate has 3+ years in management, strong communication and sales skills, and a commitment to developing professional growth toward a future General Manager role.

Qualifications

• Strong written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.

Responsibilities

• Regularly participates in Life Time’s classes, activities, events and programming.
• Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally.
• Leads in zone by exemplifying service excellence and being a member connectivity specialist.
• Encourages team members to exceed their own expectations and aim for higher performance.
• Onboard and certify team members - Cast to perfection and certify to exhaustion.
• Provides guidance, help, coaching, and feedback to enhance member engagement.
• Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency.
• Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity.

Skills

Leadership

Communication

Customer service

Sales

Budget management

Education

High School Diploma or Equivalent

Bachelor’s degree

Associate’s degree

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Life Time Inc. in Framingham, MA is seeking a Membership Concierge Leader to guide the Concierge Team and deliver a premier member experience.

You will connect members with programs and services, drive retention, and act as the right hand to the Club General Manager to ensure seamless operations. The ideal candidate has 3+ years in management, strong communication and sales skills, and a commitment to developing professional growth toward a future General Manager role.