Member Experience Lead: Growth & Service

YMCA of the North; Edina (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

YMCA of the North in Edina, MN is seeking a Member Experience Specialist. The role focuses on leading membership and branch administrative activities, driving member experience, growth, and engagement, while supporting financial and administrative operations.

The position requires a 3-year customer service background, an Associates degree or equivalent experience, and CPR/First Aid certification or ability to obtain within 30 days.

Qualifications

• Associates degree required; experience may be considered in lieu of degree.
• Three (3) years customer service experience.
• CPR and First Aid certified or ability to obtain within 30 days of employment.
• Excellent customer service, problem solving, interpersonal and organizational skills.
• Strong leadership skills.
• Self-directed, motivated, and creative.
• Ability to work with diverse populations.
• Ability to work a flexible work schedule.
• Computer skills in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Be an advocate and leader for exceptional customer experience and communication with members, guests and participants.
• Collaborate with the Membership Administrative Team to ensure timely reporting and compliance of membership data and customer service.
• Lead team member engagement to maintain a high-performing, member-centric service culture.
• Demonstrate agility and commitment to quality service and safety standards.
• Resolve member concerns promptly and effectively.

Skills

Customer service

Leadership

Organizational skills

Interpersonal skills

Communication

Education

Associates degree

CPR and First Aid certification

Tools

Microsoft Word

Excel

PowerPoint

Job description

YMCA of the North in Edina, MN is seeking a Member Experience Specialist. The role focuses on leading membership and branch administrative activities, driving member experience, growth, and engagement, while supporting financial and administrative operations.

The position requires a 3-year customer service background, an Associates degree or equivalent experience, and CPR/First Aid certification or ability to obtain within 30 days.