Member Experience Lead – Evenings & Weekends

Lake Superior YMCA; Duluth (MN); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Retirement accounts

Paid time off

Complimentary nationwide 2 adultFamily

Discounts on programs

Team member referral program

Employee engagement and appreciation

Employee assistance program

Growth and development opportunities

Leadership certification and training

Job summary

The Lake Superior YMCA in Duluth, MN is seeking a Part-Time Member Services Lead to join our front desk team. You will engage with members, promote YMCA memberships and programs, and deliver friendly, responsive service during weekday evenings and weekend hours.

This role focuses on member engagement, retention, and supporting branch operations. Ideal candidates have customer service or sales experience, strong communication, and a commitment to the YMCA values of caring, honesty, respect, and

Qualifications

• Minimum of two years of sales or customer service experience.
• Strong interpersonal skills with the ability to build rapport quickly.
• Ability to work with people of diverse backgrounds.
• Unquestioned integrity and commitment to the Y’s mission and values.
• Basic knowledge of computers.
• CPR/First Aid and AED certified. Training can be provided on hire and higher levels are accepted.
• Commitment to equal opportunity and affirmative action to achieve a diverse environment.

Responsibilities

• Meet branch membership, engagement, and retention goals with the Membership Experience Director.
• Schedule and maintain membership representatives’ schedules.
• Assist in training processes for Member Services Representatives.
• Process new memberships and audit paperwork.
• Provide excellent service to members and guests in person and on the phone to support retention.
• Build relationships with members and help members connect with the Y.

Skills

Interpersonal skills

Sales/customer service

Community engagement

Communication

Computer literacy

Education

CPR/First Aid and AED certified

Tools

Basic computers

Job description

The Lake Superior YMCA in Duluth, MN is seeking a Part-Time Member Services Lead to join our front desk team. You will engage with members, promote YMCA memberships and programs, and deliver friendly, responsive service during weekday evenings and weekend hours.

This role focuses on member engagement, retention, and supporting branch operations. Ideal candidates have customer service or sales experience, strong communication, and a commitment to the YMCA values of caring, honesty, respect, and