Member Experience Specialist (Part-Time)

YMCA of the North; Burnsville (MN); On-site; USD 19,000 - 27,000; Part time

Job summary

The YMCA of the North is seeking a part-time Member Service Staff in Burnsville, MN to assist with memberships and program registrations, answer questions, provide facility tours, and support members using YMCA systems while delivering exceptional service.

This role requires strong customer service, sales and communication skills, available mornings, evenings or weekends, and the ability to work in a fast-paced environment.

Qualifications

• Excellent customer service, sales, problem solving, communication and interpersonal skills.
• Computer knowledge.
• Ability to obtain CPR/First Aid, AED, and Oxygen certifications within 30 days of hire.
• Must be self-directed and motivated.
• Ability to work with a diverse population and be inclusive to all.
• Ability to multi-task.

Responsibilities

• Provide excellent service to members, guests, and participants in the branch and on the phone.
• Create a high-level experience for members, guests and participants through engagement and building a connection.
• Understand and enforce all applicable YMCA policies.
• Operate membership software and all necessary office equipment.
• Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
• Assist in the sale of YMCA programs, services and product to members, guests, and participants.
• Provide tours to prospective members.
• Responsible for maintaining towels at Member Services.

Skills

Customer service

Sales

Problem solving

Communication

Interpersonal skills

Computer knowledge

CPR/First Aid

Self-directed

Diversity & inclusion

Multi-tasking

Education

High School Diploma/GED

Job description

The YMCA of the North is seeking a part-time Member Service Staff in Burnsville, MN to assist with memberships and program registrations, answer questions, provide facility tours, and support members using YMCA systems while delivering exceptional service.

This role requires strong customer service, sales and communication skills, available mornings, evenings or weekends, and the ability to work in a fast-paced environment.