Member Experience Lead - Front Desk & Sales

Crunch Fitness; San Antonio (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Subsidized health insurance (health,

Free gym membership

Basic Life and AD&D

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe in San Antonio is seeking a Member Services Representative to deliver exceptional guest experiences, handle membership sales, check-ins, and front desk operations.

You will promote programs like group fitness and tanning, keep the club grand-opening ready, and help enroll new members while maintaining a clean, welcoming environment.

Join a fast-growing team with competitive pay, benefits, and a free Crunch Fitness membership.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Strong customer service orientation.
• Proficiency in reading and writing skills is required.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer service

Communication

Reading & writing

Education

High school diploma or GED

CPR/AED certification

Job description

Crunch Fitness - Undefeated Tribe in San Antonio is seeking a Member Services Representative to deliver exceptional guest experiences, handle membership sales, check-ins, and front desk operations.

You will promote programs like group fitness and tanning, keep the club grand-opening ready, and help enroll new members while maintaining a clean, welcoming environment.

Join a fast-growing team with competitive pay, benefits, and a free Crunch Fitness membership.