Member Services Champion — Front Desk & Guest Experience

Crunch Fitness - Undefeated Tribe; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance (health, d

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a friendly Member Services Representative in San Antonio, TX. You will be the welcoming face of the club, drive membership sales, handle check‑ins, and promote programs while delivering outstanding service.

You’ll support club operations, maintain a clean lobby, assist with events, and help enroll new members. CPR/AED certification is required or obtained within 30 days of hire.

Qualifications

• Minimum 1 year of experience in a service‑oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales.
• May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility.
• Performs opening and closing checklist and duties.

Skills

Customer service

Communication

Reading & writing

CPR/AED

Education

HS Diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a friendly Member Services Representative in San Antonio, TX. You will be the welcoming face of the club, drive membership sales, handle check‑ins, and promote programs while delivering outstanding service.

You’ll support club operations, maintain a clean lobby, assist with events, and help enroll new members. CPR/AED certification is required or obtained within 30 days of hire.