Member Experience Lead - Front Desk

Saber Fitness Buena Park, LLC; Buena Park (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

Buena Park, CA-based Planet Fitness club operated by Taymax Group is seeking a friendly Member Services Representative to join our team. You’ll greet members, assist guests, and guide tours while delivering outstanding service in a fast-paced fitness environment.

You’ll handle front desk tasks, sign up new members, process rates and payments, and help maintain a clean, welcoming club. A positive attitude, reliability, and basic computer skills are essential.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, conduct tours, sign up new members, calculate rates and monthly payments.
• Assist Club Manager by counting out the drawer and supporting daily operations.
• Update member accounts and respond to questions or concerns promptly.
• Maintain club cleanliness and complete daily tasks within the first hour of shift; assist with special projects.

Skills

Customer service

Communication

Teamwork

Multitasking

Punctuality

Problem solving

Education

High School diploma or GED

Tools

Point-of-sale systems

Job description

Buena Park, CA-based Planet Fitness club operated by Taymax Group is seeking a friendly Member Services Representative to join our team. You’ll greet members, assist guests, and guide tours while delivering outstanding service in a fast-paced fitness environment.

You’ll handle front desk tasks, sign up new members, process rates and payments, and help maintain a clean, welcoming club. A positive attitude, reliability, and basic computer skills are essential.