Member Experience Lead – Free Gym Membership

EōS Fitness; Montclair (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

401(k) with company matching

Daily Pay offered

Job summary

EōS Fitness is looking for a motivated individual to enhance member experience and lead the front desk team in Montclair, California. The role demands strong leadership in a fast-paced environment focused on resolving member issues and ensuring satisfaction.

Responsibilities include communication with members, team support, and the ability to tackle challenges directly while embodying the company's core values. This role comes with competitive pay and benefits like free membership and health plans.

Qualifications

• Proven leadership experience in customer service, preferably in fitness or hospitality.
• Strong interpersonal and communication skills are essential.
• Ability to operate fitness management systems effectively.

Responsibilities

• Enhance member experience through proactive service.
• Address and resolve member complaints effectively.
• Monitor and analyze trends in member satisfaction.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Organizational skills

Proficient in fitness management software

Ability to multitask

Education

CPR certification

Tools

Microsoft Office Suite

Job description

EōS Fitness is looking for a motivated individual to enhance member experience and lead the front desk team in Montclair, California. The role demands strong leadership in a fast-paced environment focused on resolving member issues and ensuring satisfaction.

Responsibilities include communication with members, team support, and the ability to tackle challenges directly while embodying the company's core values. This role comes with competitive pay and benefits like free membership and health plans.