Member Experience Associate — Gym Front Desk

Eosfitness; Rancho Santa Margarita (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Free gym membership for you and family

Daily Pay

Health, dental, vision, life benefits

401(k) with company match

Sophia Learning education options

Employee referral program

Paid vacation, holidays, and sick pay

Discounted personal training and merch

Job summary

EōS Fitness in California is seeking a Service Associate to warmly welcome members and guests, provide information on services and memberships, and handle inquiries at the front desk. You will check-in guests, process payments, and help maintain a safe, clean facility while supporting a positive gym experience.

The role requires a customer-service orientation, ability to multitask in a fast-paced environment, CPR within 30 days, and flexibility to work evenings and weekends.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• CPR certification within 30 days of hire.

Responsibilities

• Greet members and guests with a friendly, professional attitude.
• Provide information about gym services, programs, and membership options.
• Address inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Keep the front desk area clean, organized, and stocked with supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols to ensure well-being of members and staff.
• Monitor inventory for beverages and bar items; track sales.
• Conduct gym walks, restocking, and locker room/bathroom checks.

Skills

Customer service

Front desk experience

Interpersonal skills

Multitasking

Flexibility

Tools

MS Office

Gym management software

Job description

EōS Fitness in California is seeking a Service Associate to warmly welcome members and guests, provide information on services and memberships, and handle inquiries at the front desk. You will check-in guests, process payments, and help maintain a safe, clean facility while supporting a positive gym experience.

The role requires a customer-service orientation, ability to multitask in a fast-paced environment, CPR within 30 days, and flexibility to work evenings and weekends.