Member Experience Lead for New Gym Opening

EōS Fitness; Bradenton (FL); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free membership for you and plus one

Discounted Personal Training

Employee referral program

Daily Pay offered

Group Health, dental, vision

401(k) + Company matching

Sophia Learning personal education

Descripción de la vacante

EōS Fitness is opening a new gym and seeks a dynamic Member Experience Manager to lead front desk staff, resolve member concerns, and ensure an exceptional guest experience. You will partner with department managers to deliver service excellence, train teams, and support retention through proactive engagement.

The role emphasizes leadership, responsiveness to feedback, and maintaining a friendly, clean, and professional facility aligned with our core values.

Formación

• Proven experience in customer service or front-line leadership.
• Excellent communication, problem-solving and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.

Responsabilidades

• Serve as the first point of contact for member concerns and resolve issues promptly.
• Address billing questions and respond to member feedback with professionalism.
• Train, motivate, and develop front desk staff to deliver best-in-class service.
• Support retention through member engagement and personalized outreach.
• Collaborate with gym managers to monitor surveys and drive improvements.
• Maintain cleanliness standards and safe operations to enhance the member experience.

Conocimientos

Customer service

Front-line leadership

Communication skills

Problem-solving

Interpersonal skills

Multitasking

Organizational skills

Ability to work in fast-paced env

Herramientas

Fitness management software

Social media platforms

Microsoft Office

Descripción del empleo

EōS Fitness is opening a new gym and seeks a dynamic Member Experience Manager to lead front desk staff, resolve member concerns, and ensure an exceptional guest experience. You will partner with department managers to deliver service excellence, train teams, and support retention through proactive engagement.

The role emphasizes leadership, responsiveness to feedback, and maintaining a friendly, clean, and professional facility aligned with our core values.