Member Experience Lead — Elevate Gym Service & Culture

EōS Fitness; Brandon (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Daily Pay available

Group Health, Dental, Vision insurance

401(k) with Company matching

Job summary

EōS Fitness is looking for a Member Experience Manager for a new gym in Brandon, Florida. You will ensure best-in-class service, address member concerns, and train front desk staff while upholding the company’s core values.

Ideal candidates possess customer service leadership skills and thrive in fast-paced environments. This role offers competitive hourly pay and numerous benefits, including free memberships and health insurance. Join us in creating loyal, lifelong fitness fans!

Qualifications

• Proven experience in customer service or front-line leadership.
• Ability to thrive in a fast-paced environment.
• Knowledge of fitness industry operations.

Responsibilities

• Enhance the member experience and resolve issues.
• Train, motivate, and develop front desk staff.
• Monitor member satisfaction trends.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Multitasking ability

Organizational skills

Fitness management software proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

EōS Fitness is looking for a Member Experience Manager for a new gym in Brandon, Florida. You will ensure best-in-class service, address member concerns, and train front desk staff while upholding the company’s core values.

Ideal candidates possess customer service leadership skills and thrive in fast-paced environments. This role offers competitive hourly pay and numerous benefits, including free memberships and health insurance. Join us in creating loyal, lifelong fitness fans!