Gym Operations Lead - Elevate Member Experience & Team

EōS Fitness; Brandon (FL); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

401(k) + Company matching

Group Health, dental, vision

Competitive pay plus vacation, holiday, and sick pay

Job summary

EōS Fitness is seeking an Operations Manager in Brandon, Florida. This role is pivotal in leading the service team and ensuring quality customer experiences. The ideal candidate will have operational management experience alongside strong communication skills, both essential for guiding our staff and exceed member expectations.

The Operations Manager will facilitate daily operations while maintaining compliance with safety standards and enhancing gym performance through teamwork and strategic communication.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills for interacting with staff, management, and vendors.
• 3-4 years of customer service experience.

Responsibilities

• Oversee the Service team and day-to-day operations to ensure excellence.
• Provide high-quality customer service by addressing member concerns.
• Hiring, training, scheduling, and supervising staff members.

Skills

Operations management experience

Strong communication skills

Customer service experience

Understanding of fitness industry

Relationship building skills

Detail orientation

Job description

EōS Fitness is seeking an Operations Manager in Brandon, Florida. This role is pivotal in leading the service team and ensuring quality customer experiences. The ideal candidate will have operational management experience alongside strong communication skills, both essential for guiding our staff and exceed member expectations.

The Operations Manager will facilitate daily operations while maintaining compliance with safety standards and enhancing gym performance through teamwork and strategic communication.