Front End Lead: Elevate Member Experience & Operations

BJ's Wholesale Club; Roanoke (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) retirement plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Roanoke, VA is seeking a Front End Lead to supervise frontline team members and drive excellent member service. You will coach, teach, and develop team members to ensure a positive, efficient member experience across checkout, membership, and front-end operations.

Lead with a focus on membership programs, performance metrics, and compliance, while maintaining safety and a welcoming store environment. Regular, reliable attendance is expected as part of our GOLD standards.

Qualifications

• Leadership experience in a retail or team-lead role.
• Knowledge of membership programs and member services.
• Experience as a cashier or in front-end operations.
• Basic math and POS transaction handling abilities.

Responsibilities

• Supervises front line (cashiers, checkout, membership desk) in the absence of Front End Manager.
• Models and provides excellent Member service, coaching and development for team members.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed and productivity on the front end.
• Trains, coaches, motivates and evaluates frontline team members on tasks and expectations.
• Uses performance data and reports to improve customer service and member experience.

Skills

Leadership

Membership knowledge

Cashier experience

Math skills

Job description

BJ’s Wholesale Club in Roanoke, VA is seeking a Front End Lead to supervise frontline team members and drive excellent member service. You will coach, teach, and develop team members to ensure a positive, efficient member experience across checkout, membership, and front-end operations.

Lead with a focus on membership programs, performance metrics, and compliance, while maintaining safety and a welcoming store environment. Regular, reliable attendance is expected as part of our GOLD standards.