Member Experience Lead - Customer Service

Insight Global; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Insight Global's client in Atlanta, GA is seeking a customer service leader to drive member experiences and oversee programs that elevate satisfaction. You will mentor and interview staff, hire and onboard new team members, and foster a positive, inclusive work environment while ensuring high service standards and measurable KPI performance.

The role emphasizes relationship-building, event and membership insights, and collaboration with cross-functional partners to maintain exceptional member

Qualifications

• 3+ years of professional customer service experience.
• 1 year of boutique customer service focused on relationship building.
• 1+ year of leadership at Lead, Supervisor, or Manager level.
• Experience with interviewing, hiring and onboarding.
• Event and membership experience.

Responsibilities

• Overseeing and leading programs that will create meaningful experiences for members.
• Assisting in interviewing and maintaining a positive work environment for the customer service team.
• Maintaining standards of exceptional customer service, facilitating positive member interactions and maintaining high levels of member satisfaction.
• Defining and holding customer service team accountable to KPI's surrounding member experience and satisfaction.

Skills

Leadership

Customer service

Interviewing

Hiring

Onboarding

Job description

Insight Global's client in Atlanta, GA is seeking a customer service leader to drive member experiences and oversee programs that elevate satisfaction. You will mentor and interview staff, hire and onboard new team members, and foster a positive, inclusive work environment while ensuring high service standards and measurable KPI performance.

The role emphasizes relationship-building, event and membership insights, and collaboration with cross-functional partners to maintain exceptional member