Customer Service Manager - Lead, Elevate & Grow (Hybrid)

Benson Integrated Marketing Solutions, Inc.; Alpharetta (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Competitive Compensation

Generous Time Off

Wellness

Flexibility

Parental Leave

Paid Company Events

Future Planning

Community Engagement

Job summary

Benson Integrated Marketing Solutions, Inc. in Alpharetta, GA is seeking a Customer Service Manager to lead our Customer Service Coordinator team and ensure top-tier service across all touchpoints.

You will oversee performance, staffing, training, and cross-functional collaboration with Account Managers to drive service excellence and operational efficiency while supporting client relationships and company growth.

Qualifications

• Bachelor's degree in Business Administration or related field; equivalent experience considered.
• 3–5 years in customer service or related roles; 2+ years leading teams.

Responsibilities

• Lead, coach, and develop Customer Service Coordinators through performance management and training.
• Monitor service levels, quality metrics, and team performance.
• Manage workforce planning, staffing, and productivity to meet demand.
• Identify process improvements and SOPs to enhance efficiency and scalability.
• Collaborate with Account Managers to resolve challenges and improve the customer experience.

Skills

Leadership

Customer service

Workforce planning

Process improvement

Data analysis

Communication

Education

Bachelor's degree in Business Administration or related field

Job description

Benson Integrated Marketing Solutions, Inc. in Alpharetta, GA is seeking a Customer Service Manager to lead our Customer Service Coordinator team and ensure top-tier service across all touchpoints.

You will oversee performance, staffing, training, and cross-functional collaboration with Account Managers to drive service excellence and operational efficiency while supporting client relationships and company growth.