Member Experience Lead — Elite Customer Care & Ops

Grouper; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Grouper seeks a Member Experience Manager to ensure every member has a seamless, awesome experience. You’ll be the backbone of our member journey, juggling quick problem solving, humor, and high-energy service to make interactions feel effortless.

Ideal candidates are college graduates who have thrived in fast-paced settings, with grace under pressure and a multitasking mastery. Startup experience and a love of technology are pluses.

Qualifications

• College graduate required.
• Grace under pressure essential.
• Quick witted and playful demeanor required.
• Monster of a multitasker with strong multitasking ability.
• Born problem solver who can think on their feet.
• Experience as a Grouper is preferred.

Skills

Grace under pressure

Quick witted

Multitasking

Problem solving

Playful

Grouper experience

Education

College graduate

Job description

Grouper seeks a Member Experience Manager to ensure every member has a seamless, awesome experience. You’ll be the backbone of our member journey, juggling quick problem solving, humor, and high-energy service to make interactions feel effortless.

Ideal candidates are college graduates who have thrived in fast-paced settings, with grace under pressure and a multitasking mastery. Startup experience and a love of technology are pluses.