Member Experience Lead - Buzzard Point

Automatic Data Processing, Inc.; Washington (District of Columbia); On-site; USD 42,000 - 52,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a proactive leader to head Member Experience operations at the home club gym, with a focus on member service, schedules and inventory management.

You will supervise the Member Experience team, drive outstanding guest service, manage daily and month-end inventories, support retail and concession activities, and report to the home-gym General Manager.

Qualifications

• Be self-motivated and able to motivate staff in a positive manner.
• Must be organizational.
• Possess strong motivational, communication, team building and training skills.
• Must have a high level of professionalism, honesty, integrity and work ethic.
• Must promote team spirit in the workplace.
• Possess good leadership abilities.
• Ability to handle customer issues with patience, tact and professionalism.

Responsibilities

• Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
• Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
• Schedules for Member Experience at their home Club Gym.
• This position is a regularly scheduled member experience position in their home Club Gym.
• Support retail, concession, promotions.
• Conducts daily and month-end retail and concession inventories.
• Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Skills

Leadership

Motivation

Communication

Team Building

Training

Organization

Professionalism

Integrity

Work Ethic

Customer Service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Position Summary:

Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager.

Major Responsibilities:

• Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
• Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
• Schedules for Member Experience at their home Club Gym.
• This position is a regularly scheduled member experience position in their home Club Gym.
• Support retail, concession, promotions.
• Conducts daily and month-end retail and concession inventories.
• Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Qualifications & Requirements:

• Be self-motivated and able to motivate staff in a positive manner
• Must be organizational
• Possess strong motivational, communication, team building and training skills.
• Must have a high level of professionalism, honesty, integrity and work ethic.
• Must promote team spirit in the workplace.
• Possess good leadership abilities.
• Ability to handle customer issues with patience, tact and professionalism.