Member Experience Host — Front Desk (Free Black Card)

Planet Fitness; Sanford (ME); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Free Black Card Membership

Vacation/Sick/Holiday Pay

Tuition Reimbursement

Job summary

Planet Fitness in Sanford, ME is seeking a Front Desk Associate to deliver exceptional member service in our Judgement Free Zone®. You will greet guests, help with check-ins, answer questions, and promote a welcoming atmosphere.

You will handle membership tasks, phone inquiries, retail transactions, and keep the club clean and safe. The role offers competitive hourly pay and benefits, with CPR/AED training provided.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter the club and assist with check-in.
• Promote the Judgement Free Zone by assisting and supporting members on the club floor.
• Answer phones and assist callers with inquiries.
• Perform membership tasks: sign-ups, updates, cancellations, transfers.
• Execute retail transactions and drive sales goals.
• Maintain cleanliness and sanitization of equipment and facilities.
• Address maintenance and safety concerns as needed.

Skills

Customer service

Communication skills

Reliability

Empathy

Punctuality

Team motivation

Tools

Basic computer skills

Job description

Planet Fitness in Sanford, ME is seeking a Front Desk Associate to deliver exceptional member service in our Judgement Free Zone®. You will greet guests, help with check-ins, answer questions, and promote a welcoming atmosphere.

You will handle membership tasks, phone inquiries, retail transactions, and keep the club clean and safe. The role offers competitive hourly pay and benefits, with CPR/AED training provided.