Member Experience Guide — Remote

SCAN Health Plan; Sacramento (CA); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Base pay: $20/hr

Remote work

Annual bonus

Wellness program

PTO + paid holidays

401(k) retirement plan

Job summary

SCAN Health Plan is seeking a Member Experience Guide to work remotely, delivering empathetic, accountable service from inquiry to resolution. You will help members understand benefits and navigate claims, aiming for first-call resolution whenever possible.

The role emphasizes a Champion’s Mindset, with opportunities to contribute to continuous improvement while serving a diverse member population in a fully remote setting.

Qualifications

• High School Diploma or Equivalent is required.
• 1+ years of customer service in contact center, healthcare, hospitality, or service environment.
• English proficiency: Read, Write, Spoken.

Responsibilities

• Owns interactions from inquiry to resolution with empathy and accountability.
• Strives for first-call resolution by navigating systems and teams with a champion mindset.
• Translates benefits, claims, and processes into clear guidance for members.

Skills

Empathy

Compassion

Tenacity

Resolve

Education

High School Diploma or Equivalent

Job description

SCAN Health Plan is seeking a Member Experience Guide to work remotely, delivering empathetic, accountable service from inquiry to resolution. You will help members understand benefits and navigate claims, aiming for first-call resolution whenever possible.

The role emphasizes a Champion’s Mindset, with opportunities to contribute to continuous improvement while serving a diverse member population in a fully remote setting.