Remote Member Experience Champion

SCAN Health Plan; Carson City (NV); A distancia; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus program

Wellness program

PTO

8 paid holidays

Floating holiday

Birthday off

Volunteer days

401(k) with employer match

Tuition reimbursement

Descripción de la vacante

SCAN Health Plan is seeking a remote Member Experience Guide to own inquiries from start to resolution with empathy and accountability. You will listen actively, guide members through benefits and processes, and aim for first-call resolution whenever possible.

The role emphasizes compassionate problem-solving, a Champion’s Mindset, and a commitment to delivering high-quality experiences that build long-term loyalty for members across states.

Formación

• 1+ year of customer service experience in a contact center, healthcare, hospitality, or service-oriented environment.
• Experience resolving customer issues, managing multiple systems, and handling high-volume interactions.
• Required: English (Read, Write, Spoken)

Responsabilidades

• Connect with empathy and member-first focus: Build trust through active listening and empathy.
• Own the end-to-end experience: Resolve inquiries, requests, and concerns with accountability.
• Deliver “path to yes” solutions by seeking non-obvious options and removing barriers.
• Navigate complexity with clarity: Translate benefits, claims, and processes into actionable guidance.
• Provide clear next steps and follow-through: Set expectations and close issues with proactive communication.
• Challenge for better outcomes: Identify process gaps and advocate improvements.
• Contribute to continuous improvement: Find ways to reduce friction and improve service delivery.
• Uphold service excellence: Deliver high-quality, empathetic service consistently.

Conocimientos

Empathy

Compassion

Tenacity

Resolve

English proficiency

Educación

High School Diploma or Equivalent

Descripción del empleo

SCAN Health Plan is seeking a remote Member Experience Guide to own inquiries from start to resolution with empathy and accountability. You will listen actively, guide members through benefits and processes, and aim for first-call resolution whenever possible.

The role emphasizes compassionate problem-solving, a Champion’s Mindset, and a commitment to delivering high-quality experiences that build long-term loyalty for members across states.