Member Experience & Growth Specialist | Free Gym Membership

24 Hour Fitness USA, LLC; Aurora (CO); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Medical coverage

Dental coverage

Paid time off

Employee discounts

Job summary

24 Hour Fitness USA, LLC is seeking a Sales and Service Expert to deliver an outstanding guest and member experience, guiding membership, fitness, and retail offerings to drive acquisition and retention. This role emphasizes relationship-building, coaching, and service excellence within a dynamic sales environment.

This position collaborates with the Sales and Service Manager to ensure a friendly check-in, onboarding for new members, and engagement through personal training, group classes, and

Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Strong interpersonal communication skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Knowledge of Membership System software preferred.

Responsibilities

• Executes CARE sales model with each guest and relates how products/services satisfy fitness needs.
• Tours potential members and describes facility, equipment, services and amenities tied to goals.
• Communicates membership and fitness offers clearly using provided tools.
• Enrolls guests using company sales techniques and protocol.
• On-boards new members and assists with retention activities to drive profitability.

Skills

Sales experience

Interpersonal skills

POS system

Customer service

Computer literacy

Team player

Education

High School Diploma or GED

CPR & AED certification

Bachelor's degree preferred

Tools

POS System software

Membership System software

Job description

24 Hour Fitness USA, LLC is seeking a Sales and Service Expert to deliver an outstanding guest and member experience, guiding membership, fitness, and retail offerings to drive acquisition and retention. This role emphasizes relationship-building, coaching, and service excellence within a dynamic sales environment.

This position collaborates with the Sales and Service Manager to ensure a friendly check-in, onboarding for new members, and engagement through personal training, group classes, and