Member Experience & Growth Specialist

GreenState Credit Union; Plainfield (IL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Monthly incentive

Progressive benefits

Job summary

GreenState Credit Union in Plainfield, IL, is seeking a Member Service Representative who will focus on delivering exceptional service, expanding member relationships, and driving personalized solutions for our members.

You will balance cash drawers, handle deposits and loans, and promote GreenState products while maintaining accuracy, integrity, and confidentiality. Teamwork and proactive outreach are essential to meet sales and service goals.

Qualifications

• Minimum 1 year of MSR or related experience.
• Strong sales ability and professional demeanor.
• Excellent time management and accuracy.
• Proficient with computer applications and databases.

Responsibilities

• Promotes and sells credit union products and services.
• Builds member relationships and identifies needs.
• Makes outbound sales calls weekly.
• Balances cash drawer daily and handles cash accurately.
• Maintains confidentiality of member information.
• Works with team to achieve department goals.

Skills

Sales

Customer service

Interpersonal skills

Time management

Detail oriented

Computer skills

Education

High school diploma or GED

Tools

MS Office

CRM software

Job description

GreenState Credit Union in Plainfield, IL, is seeking a Member Service Representative who will focus on delivering exceptional service, expanding member relationships, and driving personalized solutions for our members.

You will balance cash drawers, handle deposits and loans, and promote GreenState products while maintaining accuracy, integrity, and confidentiality. Teamwork and proactive outreach are essential to meet sales and service goals.