Member Experience Specialist

Community Credit Union; Westmont (IL); On-site; USD 27,000 - 31,000; Full time

Job summary

GreenState Credit Union in Illinois seeks a motivated Member Service Representative to deliver quality member service in daily transactions and inquiries. This front-line role focuses on accuracy, integrity, and teamwork while representing the credit union with a positive member-focused approach.

You'll perform deposits, withdrawals, transfers, and other standard transactions, educate members on products, and refer to specialized departments.

Qualifications

• Interpersonal skills to represent the Credit Union positively.
• High energy with ability to engage members and build rapport.
• Accuracy in handling cash and daily transactions.

Responsibilities

• Greet members and assist with daily transactions (deposits, withdrawals, transfers).
• Answer questions and refer to appropriate departments.
• Maintain confidentiality of member information and balancing records.
• Support opening/closing procedures and secure confidential data.

Skills

Interpersonal skills

High energy

Attention to detail

Cash handling

Customer service

Education

High school diploma or GED

Tools

Office software

Job description

GreenState Credit Union in Illinois seeks a motivated Member Service Representative to deliver quality member service in daily transactions and inquiries. This front-line role focuses on accuracy, integrity, and teamwork while representing the credit union with a positive member-focused approach.

You'll perform deposits, withdrawals, transfers, and other standard transactions, educate members on products, and refer to specialized departments.