Member Experience Specialist

GreenState Credit Union; Rockford (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Monthly incentive

Progressive benefits

Job summary

GreenState Credit Union in Rockford, IL is seeking a friendly Member Service Representative to deliver accurate, responsive, and professional service to members in all daily transactions and inquiries. This front‑line role is the face of the credit union and requires a member‑focused mindset, integrity, and teamwork.

You will handle deposits, withdrawals, transfers, check cashing, loan payments, and inquiries, educate members on products and services, and refer to specialists when needed, while

Qualifications

• Strong member service focus and goal of accuracy
• Ability to balance confidentiality with accessibility of information
• Commitment to teamwork and continuous improvement

Responsibilities

• Process deposits, withdrawals, transfers, check cashing, loan payments and related transactions.
• Educate members on GreenState products and services and refer to specialists as needed.
• Maintain confidentiality and ensure accuracy in all member interactions and balances

Skills

Customer service

Teamwork

Confidentiality

Attention to detail

Job description

GreenState Credit Union in Rockford, IL is seeking a friendly Member Service Representative to deliver accurate, responsive, and professional service to members in all daily transactions and inquiries. This front‑line role is the face of the credit union and requires a member‑focused mindset, integrity, and teamwork.

You will handle deposits, withdrawals, transfers, check cashing, loan payments, and inquiries, educate members on products and services, and refer to specialists when needed, while