Member Experience & Growth Lead

Onelife Fitness

Winchester (VA)

On-site

USD 42,000 - 64,000

Full time

2 days ago

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Benefits offered by this job

Complimentary club membership

Discounts on training and services

Employee referral bonus

In-house Certification

Full-Time Benefits

Job summary

Onelife Fitness is seeking a Membership Manager to enhance the member experience, drive enrollment, and oversee daily club operations in Winchester. You will conduct tours, onboard new members, and nurture relationships to ensure progress and engagement.

The role requires at least a high school diploma, CPR/AED certification (or willingness to obtain), and 2+ years in sales. You’ll work a flexible schedule, including weekends and evenings, and contribute to team leadership and local marketing

Qualifications

High school diploma or GED required.
CPR/AED certification (or willingness to obtain within 30 days).
2+ years sales experience preferred.
Strong communication, sales, and people-management skills.
Organized, punctual, and customer-focused with a friendly, professional presence.
Comfortable with basic computer systems (MS Office, CRM/sales tracking).
Willingness to work flexible hours (including weekends and evenings).

Responsibilities

Build strong relationships, guide members through onboarding, and proactively follow up to ensure progress and engagement.
Recruit, convert, and retain members to meet monthly goals.
Host tours, convert prospects, and ensure successful onboarding.
Generate local leads and support club marketing.
Track leads, appointments, and referrals in our CRM.
Maintain high standards for member service, safety, and club appearance.
Lead from the Front and help with day-to-day club ops.