Member Experience & Growth Manager

Onelife Fitness; Hagerstown (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free club membership

Guest privileges

Training discounts

Spa discounts

Referral bonus

Certification training

Continuing education

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

Paid time off

Job summary

Onelife Fitness in Maryland is seeking a Membership Manager to lead the member experience, drive enrollment, and support day-to-day club operations. You will give tours, convert prospects, and ensure onboarding is smooth, delivering the Ultimate Fitness Experience.

You'll build relationships, meet monthly membership goals, manage leads in our CRM, and contribute to local marketing efforts while maintaining high member satisfaction and club appearance.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Willingness to work flexible hours (including weekends and evenings)

Responsibilities

• Build strong relationships, guide members through onboarding, and proactively follow up to ensure progress and engagement
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure successful onboarding
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

Skills

Sales experience

Communication

People management

Customer-focused

Time management

MS Office

Education

High School Diploma or GED

Tools

CRM software

MS Office

Job description

Onelife Fitness in Maryland is seeking a Membership Manager to lead the member experience, drive enrollment, and support day-to-day club operations. You will give tours, convert prospects, and ensure onboarding is smooth, delivering the Ultimate Fitness Experience.

You'll build relationships, meet monthly membership goals, manage leads in our CRM, and contribute to local marketing efforts while maintaining high member satisfaction and club appearance.