Member Experience & Growth Manager

Onelife Fitness; Rockville (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on training

Employee referral bonus

In-house Certification + Continuing Ed

Full-Time Medical, dental, vision, 401

Paid time off

Job summary

Onelife Fitness is seeking a Membership Manager to enhance the member experience and drive enrollment at our Rockville club. You will lead tours, onboard new members, and push toward monthly membership goals while delivering the Ultimate Fitness Experience.

You will build relationships, manage onboarding, and follow up to ensure progress and engagement, supported by CRM tracking and a friendly, professional presence. Flexible hours including weekends are required.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours including weekends and evenings.

Responsibilities

• Build strong relationships and guide members through onboarding and engagement.
• Recruit, convert, and retain members to meet monthly goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in our CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and assist with day-to-day club ops.

Skills

Sales experience

Communication

People management

Organization

Punctuality

Customer focus

MS Office

CRM tracking

Education

High school diploma or GED

Tools

MS Office

CRM

Job description

Onelife Fitness is seeking a Membership Manager to enhance the member experience and drive enrollment at our Rockville club. You will lead tours, onboard new members, and push toward monthly membership goals while delivering the Ultimate Fitness Experience.

You will build relationships, manage onboarding, and follow up to ensure progress and engagement, supported by CRM tracking and a friendly, professional presence. Flexible hours including weekends are required.