Member Experience & Growth Manager

US Fitness; Rockville (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary club membership + guest 

Discounts on training, spa services, 

Employee referral bonus

In-house Certification + Continuing E

Job summary

Onelife Fitness is seeking a Membership Manager to lead the member experience and drive enrollment at our Rockville club. You will build relationships, guide onboarding, and follow up to ensure members progress and stay engaged.

Responsibilities include hosting tours, recruiting and retaining members to hit monthly goals, generating local leads, and maintaining top-notch service, safety, and club appearance. A passion for people and growth opportunities awaits.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Comfortable with basic computer systems (MS Office, CRM/sales tracking)
• Willingness to work flexible hours (including weekends and evenings)

Responsibilities

• Build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they're making progress and staying engaged
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure successful onboarding
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

Skills

Sales experience

Communication skills

People management

Customer focus

Education

High school diploma

Tools

MS Office

CRM software

Job description

Onelife Fitness is seeking a Membership Manager to lead the member experience and drive enrollment at our Rockville club. You will build relationships, guide onboarding, and follow up to ensure members progress and stay engaged.

Responsibilities include hosting tours, recruiting and retaining members to hit monthly goals, generating local leads, and maintaining top-notch service, safety, and club appearance. A passion for people and growth opportunities awaits.