Member Experience Catalyst

Young Mens Christian Association of Northwest Nort; Winston-Salem (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

The Member Experience Leader at Young Mens Christian Association of Northwest Nort is responsible for increasing member engagement, growth and retention by building authentic relationships with members and guests, delivering exceptional service, and guiding new members through orientation with the wellness team.

They will handle clerical duties for membership administration, run DAXKO reports as needed, support the Annual Giving Campaign, and promote YMCA programs while embodying the values of

Qualifications

• Education & Qualifications: Associate degree, 2 years of related experience or equivalent combination required.
• Certifications: CPR/AED/First Aid/Emergency Oxygen required (or obtained within 30 days).
• Strong customer service experience and computer proficiency expected.

Responsibilities

• Greet and assist all members, potential members and staff in a professional and friendly manner.
• Conduct tours with prospective members, explain benefits and join processes.
• Use Listen-First skills to connect members with staff, programs and communities.
• Coordinate with wellness staff for new member uFit sessions and attendance tracking.
• Address complaints courteously and resolve issues promptly.
• Process new member IDs, guest passes and service registrations.
• Respond to phone inquiries following YMCA best practices.

Skills

Interpersonal skills

Listen-First

Verbal communication

Education

Associate degree or equivalent

2 years related experience

Tools

DAXKO

Office software

Job description

The Member Experience Leader at Young Mens Christian Association of Northwest Nort is responsible for increasing member engagement, growth and retention by building authentic relationships with members and guests, delivering exceptional service, and guiding new members through orientation with the wellness team.

They will handle clerical duties for membership administration, run DAXKO reports as needed, support the Annual Giving Campaign, and promote YMCA programs while embodying the values of