Member Experience Front Desk Specialist

WWM - We Work Management LLC; United States; On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

20 days PTO

Paid holidays

Sick time

Parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork in the United States is seeking a Front Desk Associate to be the welcoming face of the hospitality team at the Community Management location. You will greet members and guests, answer questions, and support front desk operations during regular hours.

You’ll learn WeWork policies, promote services, manage mail and deliveries, and help maintain a high standard of guest experience while collaborating with the Community Management team.

Qualifications

• You’re a people-person—you enjoy meeting new people from all walks of life.
• In-person interactions energize you and you have outstanding interpersonal skills
• You’re comfortable being the face of the brand
• Helping others gives you a sense of accomplishment
• You work well in a team and can help where needed
• You can multitask while prioritizing the member experience
• Hospitality/customer service experience is preferred but not required
• You have strong verbal and written communication skills
• You are comfortable with basic computer skills
• You value integrity, dependability, responsibility and compassion

Responsibilities

• Greet members and guests with a warm, welcoming demeanor.
• Cover the front desk during business hours and serve as on-site contact at the Community Bar.
• Register guests and ensure adherence to guest policies.
• Provide orientation of spaces and information to first-time visitors.
• Issue and collect keys from members and guests as needed.
• Keep the front desk clean, organized and clutter-free.
• Notify members about deliveries and packages.
• Learn member names and businesses to build relationships and foster a sense of community.
• Know and explain WeWork policies to members and guests.
• Assist with mail and package handling and monitor building amenities.
• Respond to emergencies promptly and escalate when needed.

Skills

People skills

Interpersonal skills

Hospitality experience

Customer service

Multitasking

Communication skills

Basic computer skills

Education

Secondary school certificate

Job description

WeWork in the United States is seeking a Front Desk Associate to be the welcoming face of the hospitality team at the Community Management location. You will greet members and guests, answer questions, and support front desk operations during regular hours.

You’ll learn WeWork policies, promote services, manage mail and deliveries, and help maintain a high standard of guest experience while collaborating with the Community Management team.