Community Experience Lead

WeWork; Boston (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

20 days PTO

401k plan

Life and AD&D insurance

Parental leave

Job summary

WeWork in Boston is seeking a Community Associate to be the friendly face of the building, greeting members and guests, supporting the Community Management team, and helping every member feel at home.

You’ll cover front desk hours, drive events and membership engagement, handle mail and building operations, and connect members with local services, while upholding WeWork’s policies and the company’s mission.

Qualifications

• Hospitality experience and customer service orientation are essential.
• Strong verbal and written communication skills are required.
• Excellent interpersonal and multitasking abilities are expected.
• Demonstrates integrity, dependability, responsibility, and accountability.
• Passion for entrepreneurial communities and WeWork’s mission.
• Proficiency with basic computer tools is preferred.

Responsibilities

• Front desk management: greet members, sign-in guests, and be a welcoming on-site contact.
• Support events and membership engagement, promote offerings, and post event materials.
• Oversee mail handling, mailroom organization, and security/compliance activities.
• Assist with building operations and relate to policy adherence and problem resolution.
• Collaborate with Community Lead and Manager to support the Community Team.

Skills

Hospitality experience

Customer service

Verbal & written communication

Interpersonal skills

Multitasking

Integrity and accountability

Passion for entrepreneurial community

WeWork mission alignment

Basic computer skills

Education

Bachelor's degree preferred

Job description

WeWork in Boston is seeking a Community Associate to be the friendly face of the building, greeting members and guests, supporting the Community Management team, and helping every member feel at home.

You’ll cover front desk hours, drive events and membership engagement, handle mail and building operations, and connect members with local services, while upholding WeWork’s policies and the company’s mission.