Member Experience Specialist (Judgement-Free Gym)

Planet Fitness; Conyers (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Planet Fitness in Conyers, GA is seeking a Member Services Representative to deliver a superior, judgment-free member experience. You will greet guests, manage check-ins, take tours for prospective members, answer questions, and process memberships using the POS system.

You will also communicate events, maintain cleanliness of the lobby and facility, and support team operations while following policies and safety procedures to ensure a welcoming, efficient gym environment.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and attention to detail.
• Punctuality, reliability and strong communication skills.
• Ability to work well in a team and adapt to changes.
• Willingness to learn and solve problems independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to questions and concerns promptly and professionally.
• Handle beverage or merchandise purchases on the POS system.
• Assist with new and existing memberships on the POS system.
• Keep the front desk and lobby clean and orderly.
• Clean and maintain facilities, equipment, and restrooms as needed.
• Support team operations and training; follow company policies.

Skills

Customer service

Computer skills

Attention to detail

Punctuality

Communication skills

Teamwork

Willingness to learn

Problem solving

Independent work

Job description

Planet Fitness in Conyers, GA is seeking a Member Services Representative to deliver a superior, judgment-free member experience. You will greet guests, manage check-ins, take tours for prospective members, answer questions, and process memberships using the POS system.

You will also communicate events, maintain cleanliness of the lobby and facility, and support team operations while following policies and safety procedures to ensure a welcoming, efficient gym environment.