Member Experience & Front Desk Specialist

The National Institute for Fitness and Sport (NIFS); Indianapolis (IN); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Free gym membership

Job summary

A fitness organization in Indianapolis seeks a part-time Service Desk Associate to provide excellent customer service at their fitness center. Responsibilities include managing daily operations at the front desk, greeting members and guests, and educating them about services. Ideal candidates should have prior customer service experience, strong communication skills, and current CPR/AED certification. A passion for fitness and a positive attitude are essential. This role offers flexible hours and a free gym membership.

Qualifications

• Prior customer service experience, preferably in a fitness or retail environment.
• Strong verbal communication and interpersonal skills.
• Reliable transportation and willingness to undergo a background check.

Responsibilities

• Provide outstanding customer service during each member interaction.
• Greet and monitor individuals entering the facility.
• Educate members about facility amenities and membership options.
• Collaborate with team members to ensure efficient desk operations.

Skills

Customer service experience

Verbal communication skills

Multitasking abilities

Attention to detail

Interpersonal skills

Positive attitude

Education

Current CPR/AED and First Aid certification

Tools

Point-of-sale systems

Microsoft Office applications

Job description

A fitness organization in Indianapolis seeks a part-time Service Desk Associate to provide excellent customer service at their fitness center. Responsibilities include managing daily operations at the front desk, greeting members and guests, and educating them about services. Ideal candidates should have prior customer service experience, strong communication skills, and current CPR/AED certification. A passion for fitness and a positive attitude are essential. This role offers flexible hours and a free gym membership.