Member Experience & Front Desk Specialist

Planet Fitness; Bismarck (ND); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Bismarck, ND is seeking a customer service minded team member to drive new member sales and create a positive experience for members, prospective members, and guests. You will greet and assist potential members, handle front desk tasks, answer calls, coordinate tours, assist with sign-ups and cancellations, and help maintain a clean, welcoming club.

This role emphasizes strong communication, problem solving, and teamwork to deliver a superior level of service while supporting

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answering calls, taking info calls and tours, assisting with sign-ups and cancellations.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness in Bismarck, ND is seeking a customer service minded team member to drive new member sales and create a positive experience for members, prospective members, and guests. You will greet and assist potential members, handle front desk tasks, answer calls, coordinate tours, assist with sign-ups and cancellations, and help maintain a clean, welcoming club.

This role emphasizes strong communication, problem solving, and teamwork to deliver a superior level of service while supporting