Member Services & Front Desk Associate

Planet Fitness; Bismarck (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free membership for self and one guest

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Employee Appreciation Program

Job summary

Planet Fitness in Bismarck, ND is seeking a Front Desk Associate to drive new member sales and deliver a superior member experience through friendly, proactive customer service. You will greet members and guests, assist with tours, sign-ups, and check-ins, and help resolve member questions at the front desk.

The role includes maintaining a clean, welcoming club environment, handling phone inquiries, and supporting team members to ensure an outstanding guest experience.

Qualifications

• Honesty and good work ethic required.
• Strong customer service skills required.
• Basic computer proficiency required.

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Answer phone calls politely; assist with questions and concerns.
• Take information calls and tours; assist in member sign-ups and cancellations.
• Support in member check-ins, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to supervisor when needed.
• Help maintain neatness and cleanliness of the club.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness in Bismarck, ND is seeking a Front Desk Associate to drive new member sales and deliver a superior member experience through friendly, proactive customer service. You will greet members and guests, assist with tours, sign-ups, and check-ins, and help resolve member questions at the front desk.

The role includes maintaining a clean, welcoming club environment, handling phone inquiries, and supporting team members to ensure an outstanding guest experience.