Member Experience & Front Desk Specialist

MOBILE SCHILLINGER CLUB 24 LLC; Alabama; On-site; USD 17,000 - 22,000; Full time

Job summary

MOBILE SCHILLINGER CLUB 24 LLC, operating CLUB4 Fitness in Alabama, seeks a Front Desk Associate to deliver superior member service, greet guests, answer phones, and assist with tours and sign-ups. You will check members in, update accounts, and handle questions with professionalism.

The role requires a friendly, upbeat attitude, punctuality, and strong listening skills to ensure a positive member experience and smooth club operations.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma or GED equivalent required.
• CPR / AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new membership sign-ups and club tours.
• Update member account information as needed.
• Address member questions and escalate to management as needed.
• Maintain the club’s cleanliness and complete daily cleaning tasks.
• Perform front desk duties during shift.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Active listening

Professional communication

Education

High School diploma/GED

Tools

CPR / AED certification

Job description

MOBILE SCHILLINGER CLUB 24 LLC, operating CLUB4 Fitness in Alabama, seeks a Front Desk Associate to deliver superior member service, greet guests, answer phones, and assist with tours and sign-ups. You will check members in, update accounts, and handle questions with professionalism.

The role requires a friendly, upbeat attitude, punctuality, and strong listening skills to ensure a positive member experience and smooth club operations.