Fitness Club Front Desk Associate - Member Experience Pro

Club4 Fitness; Mobile (AL); On-site; USD 15,000 - 21,000; Part time

Job summary

CLUB4 Fitness in Mobile, AL is seeking a Front Desk Associate to deliver exceptional member and prospect service. You will manage check-ins, answer inquiries, and support membership sign-ups while guiding tours and maintaining a clean club environment.

The role emphasizes a positive, reliable attitude with strong listening skills; CPR/AED certification is preferred and a high school diploma or GED is required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is an absolute must!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• CPR / AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership signing-up process.
• Take prospective members on tours of the Club facility.
• Update member account information, as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

Skills

Customer service

Computer basics

Positive attitude

Punctuality

Reliability

Listening empathy

Communication

Diplomacy

CPR/AED certification

Education

High School diploma/GED

Job description

CLUB4 Fitness in Mobile, AL is seeking a Front Desk Associate to deliver exceptional member and prospect service. You will manage check-ins, answer inquiries, and support membership sign-ups while guiding tours and maintaining a clean club environment.

The role emphasizes a positive, reliable attitude with strong listening skills; CPR/AED certification is preferred and a high school diploma or GED is required.