Member Experience Specialist

HOMEWOOD CLUB 24 LLC; Birmingham (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

HOMEWOOD CLUB 24 LLC is seeking a Front Desk Associate for CLUB4 Fitness in Birmingham. You will deliver superior member service, greet guests, handle front desk tasks, answer calls, process check-ins, and guide prospective members through tours.

You will maintain member records, assist sign-ups, respond to questions, keep the club clean, and support management as needed. A strong customer-service background, basic computer skills, and a positive, punctual attitude are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upset and positive attitude.
• Punctuality and reliability is an absolute must.
• Exceptional customer service; interact positively with members and staff.
• Strong listening and problem solving with management.
• Diplomacy and professionalism in all interactions.
• High School diploma or GED required.
• CPR/AED certification preferred.

Responsibilities

• Greet members, prospects and guests with excellent service.
• Answer phones and assist callers with questions.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new membership sign-ups.
• Take prospective members on tours of the club.
• Update member information as needed.
• Respond to questions and escalate when needed.
• Assist in keeping the club clean and tidy.
• Complete daily cleaning assignments.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Professional communication

Team collaboration

Education

High School diploma/GED

CPR/AED certification preferred

Job description

HOMEWOOD CLUB 24 LLC is seeking a Front Desk Associate for CLUB4 Fitness in Birmingham. You will deliver superior member service, greet guests, handle front desk tasks, answer calls, process check-ins, and guide prospective members through tours.

You will maintain member records, assist sign-ups, respond to questions, keep the club clean, and support management as needed. A strong customer-service background, basic computer skills, and a positive, punctual attitude are essential.