Guest Experience Consultant — Wellness & Sales

Heights Wellness Retreat; Overland Park (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible Scheduling

Growth Opportunities

Paid Training

Digital Workspace

Stunning Retreats

Massage Heights Family Fund

Employee Discounts

Competitive pay with commission and 0.

Job summary

Massage Heights is seeking team members to educate guests on services and products while driving membership and gift card sales. You will provide outstanding service, listen to guest needs, and communicate effectively to promote wellness benefits.

Roles offer flexible scheduling and opportunities for growth in a supportive, team-oriented environment across full- and part-time positions, including weekend shifts.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets through membership and gift card sales.
• Provide exceptional service by listening, communicating, and responding to guest needs.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy.
• Develop and maintain positive relationships with members of the team and guests.

Skills

Guest service

Communication

Sales experience

Retail background

Team player

Positive demeanor

Problem solving

Adaptability

Tools

Basic computer software

Job description

Massage Heights is seeking team members to educate guests on services and products while driving membership and gift card sales. You will provide outstanding service, listen to guest needs, and communicate effectively to promote wellness benefits.

Roles offer flexible scheduling and opportunities for growth in a supportive, team-oriented environment across full- and part-time positions, including weekend shifts.