Front Desk & Membership Coordinator

Massage Heights Indianapolis; Alamo (CA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible Scheduling

Growth Opportunities

Paid Training

Digital Workspace

Stunning Retreats

Massage Heights Family Fund

Employee Discounts

Commission & Bonus opportunities

Job summary

Massage Heights is seeking a Team Coordinator to manage front desk operations, nurture member relationships, and drive sales. The role includes overseeing membership processes, training staff, and ensuring service standards across shifts.

The position offers full-time hours, 6-8 hour shifts, and required weekend coverage. Compensation is $15.00 per hour with commission and bonus opportunities to reward performance.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.

Responsibilities

• Foster and maintain positive relationships with members, addressing concerns and implementing retention strategies.
• Oversee membership sales processes, including verifying invoices and agreements.
• Point of contact for all membership support needs (cancellation and freezes).
• Monitor sales performance of LC providing training, coaching, and support as needed.
• Collaborate with the RD to draft and manage the LC schedule within labor hours.
• Ensure front desk tasks and operational standards are consistently met.
• Support onboarding and training of LCs.
• Collaborate with RD to meet sales goals and adjust strategies as needed.

Skills

Guest service excellence

Sales mindset

Team leadership

Communication skills

Tools

POS systems

CRM software

Job description

Massage Heights is seeking a Team Coordinator to manage front desk operations, nurture member relationships, and drive sales. The role includes overseeing membership processes, training staff, and ensuring service standards across shifts.

The position offers full-time hours, 6-8 hour shifts, and required weekend coverage. Compensation is $15.00 per hour with commission and bonus opportunities to reward performance.