Member Experience & Front Desk Coordinator (Flexible Scheduling)

massageheightscareers; San Antonio (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible Scheduling

Growth Opportunities

Paid Training

Digital Workspace

Stunning Retreats

Massage Heights Family Fund

Employee Discounts

Competitive pay with commission and-b}

Job summary

Massage Heights is seeking a Team Coordinator to lead front desk operations, nurture member relationships, and drive sales performance across our spa locations. You will coordinate scheduling, training, and guest service standards while collaborating with management to achieve growth goals.

The role emphasizes people leadership, customer-centric service, and a proactive, adaptable approach to daily operations in a fast-paced environment.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.

Responsibilities

• Foster and maintain positive relationships with members, addressing concerns and implementing retention strategies.
• Oversee membership sales processes, including verifying invoices and agreements.
• Point of contact for all membership support needs (cancellation and freezes).
• Monitor sales performance of LC providing training, coaching, and support as needed.
• Collaborate with the RD to draft and manage the LC schedule within allotted labor hours.
• Ensure front desk tasks and operational standards are consistently met.
• Support onboarding and training of LCs.
• Collaborate with RD to achieve all sales goals and adjust strategies as needed.

Skills

Strong organizational skills

Excellent communication

Sales-oriented mindset

Coaching and mentoring

Leadership and teamwork

Guest service excellence

Initiative and adaptability

Problem solving

Education

High school diploma or equivalent

Tools

Basic computer software

Job description

Massage Heights is seeking a Team Coordinator to lead front desk operations, nurture member relationships, and drive sales performance across our spa locations. You will coordinate scheduling, training, and guest service standards while collaborating with management to achieve growth goals.

The role emphasizes people leadership, customer-centric service, and a proactive, adaptable approach to daily operations in a fast-paced environment.