Member Experience Front Desk Concierge

Sollis Health; Santa Monica (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401K with 3% match

Accrued PTO and generous sick time

12 observed holidays

Free Sollis Health membership for you/

Employee stock options

Modern, elegant work environment

Job summary

Sollis Health in Santa Monica, CA seeks a Front Desk Coordinator who delivers warmth and hospitality as the first point of contact. You welcome patients, guide them through intake, and set a memorable tone for their visit.

You will use Salesforce and our EMR to handle registrations, scheduling, and daily operations while maintaining Sollis brand standards and supporting clinical teams as needed.

Qualifications

• High school diploma or higher required.
• 1-2 years of hospitality and/or medical office experience preferred.
• Excellent administrative background, especially in customer handling on the phone.
• Ability to efficiently execute and improve established office routines.

Responsibilities

• Greet members/patients warmly as they arrive, ensuring high-level customer service.
• Manage patient accounts in EMR, including scheduling, intake, registration updates, and daily schedule reconciliation.
• Conduct temperature checks and COVID screening questions.
• Enter membership leads and patient demographics into Salesforce; assist with follow-up scheduling.

Skills

Organizational skills

Communication skills

Tech-savvy

Independent work

Customer service orientation

Education

High School Diploma or higher

Tools

Salesforce

Job description

Sollis Health in Santa Monica, CA seeks a Front Desk Coordinator who delivers warmth and hospitality as the first point of contact. You welcome patients, guide them through intake, and set a memorable tone for their visit.

You will use Salesforce and our EMR to handle registrations, scheduling, and daily operations while maintaining Sollis brand standards and supporting clinical teams as needed.