Member Experience Front Desk Associate
Glow Brands
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Benefits offered by this job
Job summary
Glow Brands is seeking a Member Services Representative to deliver outstanding service to Planet Fitness members, prospective members and guests at our Louisville location. You will greet members, assist with check-ins, sign-ups and tours, and help keep member accounts up to date.
Ideal candidates bring a customer service background, a passion for fitness, and a positive, reliable attitude. This on-site role requires strong communication and diplomacy with members and staff.
Qualifications
- Customer service background preferred.
- Basic computer proficiency required.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Excellent customer service skills; interact positively with members and coworkers.
Responsibilities
- Greet members and guests with exceptional service.
- Handle front desk tasks: check-in, new member sign-up, tours.
- Update member accounts as needed.
- Respond to questions and escalate to management when necessary.
- Maintain neat, clean club environment.
Skills
Education
Tools
Job description
Glow Brands is seeking a Member Services Representative to deliver outstanding service to Planet Fitness members, prospective members and guests at our Louisville location. You will greet members, assist with check-ins, sign-ups and tours, and help keep member accounts up to date.
Ideal candidates bring a customer service background, a passion for fitness, and a positive, reliable attitude. This on-site role requires strong communication and diplomacy with members and staff.
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