Member Experience Concierge

Planet Fitness - Glow Brands; Bloomington (IN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Training & development

Wellness resources

Employee discounts

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Ser

Job summary

Planet Fitness - Glow Brands is hiring a Member Services Representative to create a positive member experience with superior customer service. You will greet members, assist with sign-ins, tours, and front desk tasks, and help update member accounts while maintaining a clean club environment.

The ideal candidate has a background in customer service, a passion for fitness, and a positive, reliable attitude. This role supports a welcoming gym culture and opportunities for growth.

Qualifications

• Customer service experience preferred.
• Basic computer skills and openness to learning.
• Interest in fitness and health helps member engagement.
• Positive, upbeat attitude and reliable attendance.
• Strong listening and problem-solving with members.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Manage front desk tasks: phone calls, check-ins, tours.
• Assist with account updates and member inquiries.
• Maintain club cleanliness and organization.

Skills

Customer service

Computer basics

Fitness passion

Positive attitude

Punctuality

Empathy

Professional communication

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is hiring a Member Services Representative to create a positive member experience with superior customer service. You will greet members, assist with sign-ins, tours, and front desk tasks, and help update member accounts while maintaining a clean club environment.

The ideal candidate has a background in customer service, a passion for fitness, and a positive, reliable attitude. This role supports a welcoming gym culture and opportunities for growth.