Member Experience & Financial Solutions Specialist

Honor Credit Union; Dowagiac (MI); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical with prescription coverage

Dental

Vision

401k employer contribution & matching

Paid time off and paid holidays

Discounts on credit union products and

Additional perks included

Job summary

Honor Credit Union in Dowagiac, MI is seeking a Member Specialist to assist members with loans, new accounts, and memberships while delivering best-in-class service. The role focuses on building relationships, guiding financial solutions, and promoting digital banking tools.

Applicants should have a high school diploma and an MLO license, with 1–3 years of related experience. A customer-oriented mindset and strong communication are essential for success in a collaborative team environment.

Qualifications

• High School diploma or equivalent.
• Must be or become registered as an MLO and have a Nationwide Licensing Number.
• 1–3 years of related experience is preferred.
• Cash handling and customer service experience is preferred.

Responsibilities

• Provide excellent member service and maintain strong professional relationships.
• Assist members with new loans and products; open/maintain memberships and accounts; advise on financial solutions.
• Educate members to use digital solutions to enhance the member experience.
• Resolve questions promptly or refer to appropriate team members.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High School diploma

MLO license

Job description

Honor Credit Union in Dowagiac, MI is seeking a Member Specialist to assist members with loans, new accounts, and memberships while delivering best-in-class service. The role focuses on building relationships, guiding financial solutions, and promoting digital banking tools.

Applicants should have a high school diploma and an MLO license, with 1–3 years of related experience. A customer-oriented mindset and strong communication are essential for success in a collaborative team environment.